Troubleshoot Partner Portal problems

Start with the least disruptive check. Do not recreate a project, quote, file, or payment until you have confirmed that the first action failed.

Problem	What to do
Credentials are rejected	Check the email for typing errors and retry the current password. The sign-in screen does not have a password-reset action.
You need an account	Select Request Partner Access and submit the required details. The request starts a review; it does not create an account immediately.
A page returns to Catalog	Confirm you used a recognized portal link and the account approved for that project or role. Unknown and unavailable routes return to the default area.
Partner navigation is missing	Partner accounts normally show Catalog, My Projects, Standalone Quotes, and My Account. Role assignment cannot be changed from the partner interface.

For access help, send the login email and missing page name through the My Fitness Outlet contact form. Never send a password.

Catalog and Resources

For No products matched your filters, select Clear filters or use a broader keyword.
If Add to Project shows No projects yet, select Create a Project.
For Resources are temporarily unavailable, select Try again.
For No results for "search", select Clear search and search by vendor, product, category, or document title.

Quotes and drafts

Correct the specific message shown for missing or invalid contact information.
A standalone request requires at least one product, a valid email and phone, a five-digit facility ZIP code, an installation timeline, and a message.
If saving a draft fails, leave the page open, check the connection, and retry once.
If submission fails, keep the current page open. Confirm the request does not appear under Submitted Quotes before submitting again.
A submitted quote cannot be edited or canceled from the partner view. Contact My Fitness Outlet with its RFQ identifier when a correction is required.

Projects and equipment

For No matching projects, clear the search or change the stage filter.
For Project not found, return to My Projects and open it from the list. If it is absent, confirm you signed in with the account that owns the project.
For No equipment added yet, select Launch Build Wizard or Browse Catalog.
For Could not request quote, refresh the project, verify that equipment is still present, and retry once.
If a recent update is missing, refresh the relevant project tab. Portal project data can update across open sessions.

Do not remove and re-add equipment merely to force a refresh; removal updates the project immediately and has no confirmation dialog.

Files and floor plans

General project files must be 50 MB or smaller.
Floor plans must be PDF, PNG, JPEG, or WebP files no larger than 25 MB.
Keep the page open until the upload progress completes.
If a file uploaded but could not be registered, refresh Files before retrying.
A deleted user-uploaded file cannot be restored from the portal.

Review file requirements and fields

Documents and payments

If a document is missing, confirm that you opened the correct quote or project and refresh once. Partners cannot generate documents.

If an external deposit payment reports an error or the portal has not updated:

Do not submit a second payment.
Retain the payment confirmation or error reference.
Contact My Fitness Outlet with the quote or project identifier.
Do not send payment-card data through email, quote messages, or project notes.

Information to provide when escalating

Include:

The login email, but never the password.
The page and action attempted.
The project, RFQ, shipment, or document identifier.
The exact error message.
Whether a refresh or one retry changed the result.

The portal header currently labels notifications as coming soon, and there is no partner-facing support-request screen. Use the My Fitness Outlet contact form for a problem that blocks active work.