Shipping policy and delivery guidance — January 2026
Released: January 2026
Audience: Customers receiving parcel or freight shipments
Action required: No general action; customers with an active shipment should review the policy.
What changed
The storefront shipping policy was updated with a direct-ship overview, parcel and freight methods, available delivery-service descriptions, tracking, location constraints, inspection, and contact information. Customer Help now links focused preparation, freight, inspection, and damage-reporting tasks to that controlling policy.
Why it matters
Customers can separate the carrier handoff from movement, assembly, and installation, and can prepare an inspection record before signing for freight.
Use the change
Review Prepare for delivery, then read the current Shipping Policy.
Known limitations
Service availability and scope vary by item, destination, and written order terms. The policy, order confirmation, and approved quote control when guidance differs.