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Request warranty or parts help

Prepare a complete request without assuming that a symptom, part, labor charge, or shipping cost is covered.

Choose the path

  • Equipment arrived damaged or incomplete: report delivery damage.
  • Equipment later developed a possible covered defect: request warranty review.
  • You need a wear, lost, or replacement component: request parts help.

Find and record identifiers

Look for the model and serial label on the frame, base, rear panel, underside, door jamb, or near the power entry as directed by the manual. Photograph the entire label for support, but do not publish it. Do not disassemble equipment or enter an unsafe area to reach a label.

Prepare the request

  • Order number, purchaser name, and delivery date.
  • Brand, product name, model, and serial number.
  • Intended use, such as home or commercial, when coverage depends on it.
  • Clear symptom description and when it began.
  • Wide and close photos, video when movement or sound matters, and error text.
  • Maintenance or troubleshooting already completed under the OEM manual.

The manufacturer’s warranty and written sales terms control eligibility, exclusions, parts, labor, shipping, and remedy. My Fitness Outlet or the manufacturer may request additional evidence.

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