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Report delivery damage

Send a complete record promptly so My Fitness Outlet can review the shipment with the appropriate party.

Time-sensitive

The current Shipping Policy says to contact My Fitness Outlet within 48 hours when damage is discovered after delivery. Visible freight damage should be noted on the delivery receipt before signing.

Collect evidence

  • Order number and purchaser contact information.
  • Product, model, and affected quantity.
  • Carrier, tracking or PRO number, and delivery date.
  • Delivery receipt showing damage or shortage notes.
  • Photos of the full shipment, labels, packaging, and close and wide views of damage.
  • A list of missing or damaged parts without attempting repairs.

Submit the report

  1. Keep all packaging and affected parts.
  2. Stop assembly or use if damage could affect safety or the claim record.
  3. Contact My Fitness Outlet and provide the evidence.
  4. Follow the written inspection, storage, repair, replacement, or carrier instructions.

Delivery damage concerns the condition in transit. A warranty claim concerns a covered defect or failure under the manufacturer’s terms. Do not file both processes for the same transit damage unless instructed.