Customer Help
Find the next task for your equipment journey, from measuring a room through maintenance and parts support.
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Choose Measure the room and delivery path before you buy. Start buying guidance
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Order Check shipment progress or request an order change. Manage an order
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Receive Prepare for delivery, inspect the shipment, and report damage. Prepare to receive equipment
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Set up Find the manual and plan a safe assembly. Set up equipment
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Maintain Build an OEM-led preventive-maintenance routine. Maintain equipment
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Troubleshoot Run safe, non-invasive checks and collect support evidence. Troubleshoot equipment
Time-sensitive delivery help
Inspect freight before signing. Note visible damage on the delivery receipt, photograph it, and keep the packaging. For damage found after delivery, report it promptly; the current shipping policy directs customers to contact My Fitness Outlet within 48 hours.
Shipping damage is not a warranty claim. If equipment arrived intact and later developed a problem, start with Warranty and Parts.