Receive your equipment

Plan the handoff, protect the site, and document the shipment before moving or assembling equipment.

Delivery paths

• Prepare the site and people
• Understand freight delivery
• Inspect the shipment
• Report delivery damage or shortages

My Fitness Outlet is a direct-ship retailer; items may ship from a manufacturer or authorized distribution warehouse and split shipments may arrive separately. The Shipping Policy is the controlling source for service scope and timing.

Inspect before signing

For freight, note visible damage on the delivery receipt before signing and take clear photos. Keep all packaging until the inspection is complete and support provides next steps.

After inspection, continue to assembly and setup.