Start a return

Review eligibility before shipping or disassembling anything. Do not send equipment back without return instructions.

1. Read the current Returns and Refunds policy.
2. Keep the product, accessories, manuals, and packaging in their current condition.
3. Gather the order number, item name, delivery date, condition, and reason for the request.
4. Contact My Fitness Outlet for instructions.
5. Follow the approved address, authorization, packaging, and carrier requirements.

The storefront policy and written return authorization control eligibility, timing, fees, shipping responsibility, and exclusions. A return request does not guarantee approval.

Delivery damage follows a different process. Report delivery damage instead of starting a standard return.