Check order status

Find the latest carrier information or send support enough detail to investigate.

1. Find the order-confirmation email and verify the order number.
2. Check for a shipment email. Tracking is sent after a parcel label or freight shipping record is created.
3. Open the carrier link and review the latest scan or freight status.
4. For freight, verify that the delivery phone number can receive the carrier’s scheduling call.
5. If tracking is absent, unchanged, or unclear, contact support with the order number, affected item, and last known update.

An estimate is not an appointment. Weather, carrier operations, remote destinations, and manufacturer allocation can change timing. Do not schedule installers until the equipment has arrived and passed inspection.