Manage your order

Use your confirmation and tracking messages to follow an order and act quickly if something must change.

Order journey

1. Confirmed: save the order number and verify contact and delivery information.
2. Processing: the manufacturer or authorized warehouse prepares the direct shipment.
3. Shipped: My Fitness Outlet emails carrier and tracking information when available.
4. Appointment, for freight: the carrier may contact you to arrange delivery.
5. Delivered: inspect the shipment and retain packaging until inspection is complete.

Common tasks

• Check order status
• Request a change or cancellation
• Review the return process

When contacting support, provide the order number, purchaser name and email, delivery postal code, affected item, and the exact request. Do not send payment information by email or public form.